F.A.Q.

Hyacinth™ is a Ukrainian bicycle rack company founded in 2016 by people who love cycling and bicycle travel.
Each rack is made entirely by hand from quality American stainless steel using argon welding, which gives incredible colored seams.

You can order by adding the items to the shopping cart in our web store or by using the contact form or by sending an email to us.

Payment is made by Visa, Mastercard, and Prostir (Ukrainian local credit card system) credit cards. And also with Apple Pay and Google Pay.

All other credit card systems (Discover, American Express, JCB) are not supported.

You will be invoiced in US dollars or Ukrainian hryvnia. While paying, the amount in USD will be converted into Ukrainian Hryvnia (Ukraine’s national currency).
Some banks may charge a fee or commission for double conversion. All fees are the responsibility of the buyer. Hyacinth does not reimburse and is not responsible for such fees

International delivery is via the national postal service of Ukraine – Ukrposhta.

Delivery within Ukraine is performed by Nova Pochta – a private post and courier service in Ukraine.

Hyacinth does not perform delivery and shipping functions. Delivery is made only by public or private transport companies or organizations.

The cost of international delivery is $20 to anywhere in the world.
Delivery within Ukraine is calculated individually and paid by the buyer at the moment of receiving the order.

Delivery is made almost all over the world.
UPD: Due to Russia’s invasion of Ukraine, Hyacinth no longer accepts orders from Russia and Belarus.

All information about the warranty, return and our responsibility is shown in our terms and conditions.

On hold: Your payment hasn’t been accepted yet. In case questions occur about the payment, we will reach out to you. If not, the payment should be accepted shortly.

Paid: Your payment has been accepted.

On cutting: Work on your order has begun and we have already started cutting out parts for your order.

On bending stage: Your order is in the second stage. We bend the frame for your order and prepare everything for welding.

Welding: One of the final stages. Your order is manually welded using argon arc welding.

Transfered to Oil Slick coating shop: If you ordered a rack in Oil Slick, your rack is sent to the shop where it is bombarded with titanium nitride to create a unique multi-colored finish.

Paking: The production of your order is complete. After packaging, it will be transferred for delivery.

Shipped: Everything is clear here anyway.

Your confirmation email might have ended up in your spam folder. In case you still can’t find it, please contact our customer support (hello@hyacinth.cc) with as much information about your order as possible : name, address, order amount, payment method, moment of payment, proof of payment, etc. This way, it will be easier for us to find your order.

Changing order details is only possible up until the shipping stage.

Due to practical reasons, it is not possible to change the address of your package after the order has been shipped out. In case the address is incorrect, the package will return to our warehouse after which we will arrange a new shipment.

– Does Hyacinth do custom orders?

If you couldn’t find an answer to your question, please contact us via the contact form or email us at hello@hyacinth.cc