All orders are delivered by the national postal operator of Ukraine – Ukrposhta. Ukrposhta accompanies parcels to the Ukrainian border and then transfers them to transit.
Your national postal operator carries out delivery within your country.
Each order is provided with an international tracking number.
Returns
According to the Law of Ukraine “On Consumer Rights” and our Terms and Conditions:
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
According to the Law of Ukraine “On Consumer Rights” and our Terms and Conditions:
All racks have a lifetime warranty, provided there is no modification (change in hole diameter, use of non-original parts, design changes, addition of new parts, use of third-party equipment not intended for use with this rack) and compliance with the manufacturer’s use recommendations.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
The warranty is not tied to a specific customer who made the purchase. Anyone who actually has our rack can apply for a warranty replacement in the event of a breakdown or defect.
To apply for a warranty replacement, fill out the following form.