Info

IMPORTANT

We work and accept payment for orders via PayPal.

Unfortunately, in the near future we will not be able to accept card payments as before.

We will solve this issue in the near future, but in the meantime, we have free shipping, only 1 dollar to anywhere in the world!

Go get your new racks!

F.A.Q

What is Hyacinth? Who are you?
Hyacinth Cycles is a Ukrainian bicycle racks and apparel company founded in 2016 by young entrepreneur Daniel (Danya) Drogin. It all started when he didn't have enough money to buy a travel stand, so he decided to make it himself in his grandpa's old garage. His friends liked his homemade rack so much that they asked him to make them the same ones. Over time, his skill improved, and the team expanded.
Thus began the story of Hyacinth, which continues to this day...

How I can order and what payment options are available?
You can make a purchase through our web-store or by directly emailing us or contacting us via the contact form.
Payment options:

Cards of payment systems Visa, Mastercard or Prostir (Ukrainian National payment system)
Apple Pay
Google Pay
Paypal

All other payment systems (Discover, American Express, JCB) are not supported.
All prices are indicated in USD. Some banks may charge a fee for the payment. Hyacinth is not responsible for any fees from your bank or intermediary banks and does not refund fees.

What about delivery? How much it cost?
Delivery outside Ukraine is carried out through the Ukrainian national postal operator Ukrposhta.
The cost and speed of delivery depends on your region.

Region I (North America) - 25 USD
Region ІI (Europe and European Union) - 15 USD
Region II (Asia and Oceania) - 30 USD
Region IV (Africa) - 30 USD

We do not ship to russia, belarus, china, iran as well as the unassigned territories of any country.
Hyacinth does not perform delivery and shipping functions. Delivery is made only by public or private transport companies or organizations.

Do you make custom orders?
If you want to create something unique and personalised, you're at the right place.
To request a customisation, please contact us via the contact form or email us.

I didn`t get a confirmation email, why?
All orders are processed manually by our managers, so it may take some time to receive a confirmation letter and receipt.
If you have not received a confirmation email 24 hours after placing your order, please contact us.

Sometimes, the shipping cost calculation module fails, so it may calculate shipping in 1-4 USD, instead of the real shipping cost.
In this case, you will also receive a confirmation letter with a payment link to pay the full shipping cost. After payment you will also receive a receipt.

If you notice an inaccuracy or error in the receipt or if you have changed any information (name, phone number, delivery address), please let us know so that we can promptly make changes.

RACK FIT GUIDE

Pic. 1 - Scheme of stays length guide

An important issue when buying a stays is choosing the right length of stays.
The length of the stys depends on your fork and the desire of the mount.
There are a total of 4 stays options:
230 mm - mounting on the upper bosses of the fork blades
270 mm - mounting on the middle bosses
370 mm - mounting on the axle with Axle Mount Adapter or on the eyelets near the axle.
V-Brake - mounting on canti mounts of V-Brake type brakes

If you are not sure which option you should choose or if your bosses are at a non-standard height, you can contact us to solve these issues.

LEAD TIME

Much consideration goes into determining how long each rack takes to go through production.
Factors Hyacinth considers are:

Order (Date & Time) Submitted
Number of recent orders
Number of orders in process
Supplier availability
Current and upcoming seasons
Labor Required
Fit/Last Availability
Load on wholesale orders and distribution network.
Other misc. factors.

These lead times are not determined lightly, while we believe they are accurate they are only an estimate. Actual build and delivery times may vary, and are subject to change.

Standard Lead Time - 1-12 Weeks

All non-standard additions to the basic properties of the rack affect the increase in production time (basic properties: color - raw, standard racks of any length)
Additions that potentially increase production time for retail buyers include: oil slick, custom parts, custom finish, polishing, paint works)
For a more accurate lead time see what is entering production below.

In Stock racks- 1-5 Business Days

TERMS & CONDITIONS

GENERAL CONDITIONS OF SALE DELIVERY ASSISTANCE WARRANTY

Premise
A — Every order received by the Manufacturer / Seller’s head office just as out with of this, eg. the Manufacturer / Seller’s website, via telephone, email, certified email, fax or post, remotely or in anyway negotiated out with the Manufacturer / Seller’s business premises, is subject to the following general conditions of sale delivery assistance warranty (from now on known as the "Conditions").
B — The offers made by the Manufacturer / Seller, however, they may be formed, constitute an offer to buy subject to the verification of the availability of the goods and the acceptance of the offer by the Manufacturer / Seller. The unavailability of the good for any reason namely the non-acceptance by part of the Manufacturer / Seller can never be the source of patrimonial obligation or responsibility of the Manufacturer / Seller towards the consumer or other similar individuals.
C — Failure to accept these conditions in their entirety makes it impossible for the Manufacturer/ Seller to accept and fulfill the order with the exclusion of any liability both patrimonial and non, towards the consumer or other similar individuals.

1 — Definitions.
Manufacturer/ Seller: sole proprietorship of Drogin D. A. (Full name of legal entity — "DROGIN D. A. POE", Identification code: 2 448 705 272 with headquarters in Kyiv, Ukraine in Shchekavytska St, 30/39, 4071, of which the owner and legal representative are Mr. Danylo (Daniel) Drogin, who uses the distinctive symbol ‘Hyacinth' for the denomination of his activity and the distinction of their own products and goods. Contact information is email hello@hyacinth.cc
Buyer: the physical person who buys goods (primary or secondary as defined below) from the Manufacturer / Seller, within the limits in which it is definitely in Ukrainian law.
Goods: the objects, artifacts, finished or semifinished goods and/or the goods bought and/or commissioned by the buyer from the manufacturer/ Seller and delivered by way of sale or the transfer of ownership and /or possession to the buyer, in any material of which they are made including models, parts, and accessories produced by the Manufacturer/Seller following a request or in a personalized manner by the buyer, divided in turn into:
Primary goods: bicycle frames and/or complete bicycles or incomplete in their parts and/ or accessories, including the fork joined or not to the frame, parts of the bicycle frame, and/or the fork or parts of a bicycle in general.
Secondary goods: bicycle accessories, clothing, clothing accessories, cyclist accessories, and everything that is not included in the description of ‘Primary goods' specified above.

2 — Responsibility and Warranty. The reminder of the existence of a legal warranty for the conformity of goods. Conditions for assistance.

2.1 — According to the Law of Ukraine "On Protection of Consumer Rights", the buyer has the right to exchange the goods for a similar one within 14 days if the purchased goods did not fit in shape, dimensions, style, color, size, or for other reasons, and if the presentation, labels and calculated a document issued by the seller along with the goods. Return shipping is the responsibility of the buyer.
2.2 — The primary goods commercialized by the Manufacturer/ Seller and the secondary goods which are accessories and /or parts of the primary goods are designed and manufactured for use on adequate surfaces, in particular for use on flat and regular surfaces, without natural or artificial pitfalls of any kind. The buyer declares to be aware that in case of incorrect assembly, incorrect or timely maintenance or repairs in case of use of the primary and /or secondary goods that do not comply with that for which they are designed for, which is carried out by the Buyer or third parties, no liability for damage to goods as well as damage to persons or things, including third parties, may be borne by the Manufacturer / Seller. All imperfections, which highlight the artisanal nature of the work carried out, are not considered defects if they do not compromise the functionality of the product purchased.
2.3 — Under the condition of use of primary goods and of secondary goods that are accessories and/or parts of the primary goods in a manner consistent with what is indicated in paragraph 2.1 and on condition that the secondary goods are used in a manner consistent with their normal characteristics and purposes, it will operate on the goods (primary or secondary) and in favor of the Buyer, a physical person, the Warranty provided by the rules of the Consumer Code. Under the same conditions indicated above, the Warranty provided for by the Ukrainian law and in any case under the title of the Civil Code dedicated to the 'Sale' will operate, where the Buyer is a subject other than the physical person and therefore is a legal person or a body governed by public law or international law.
2.4 — The safety of minors or disabled people whilst using the goods marketed by the Manufacturer / Seller remains under the responsibility of parents and guardians, in particular ensuring that the goods are of the appropriate size or dimensions, and are in a good state of maintenance and are functioning, that the minor or disabled person has understood how to use the goods safely and how to comply with the local regulations that regulate circulation in a public or private place.
2.5 — The Warranty will not be valid in case of use not compliant with the indications given in points 2.1 — 2.2- 2.3 and in the case of incorrect assembly, the improper use of goods (primary or secondary), modifications made to the Goods (primary or secondary) by the Buyer, completion or integration of the goods (primary or secondary) with non-compatible parts or accessories, maintenance, repairs or interventions on the goods (primary or secondary) carried out by subjects not authorized by the Manufacturer/ Seller or by the Manufacturer/ Seller himself, the manipulation, modification or integration of the components of the goods or the goods themselves (primary or secondary), of defects or damages caused by the buyer or third parties to the goods (primary or secondary), damages caused by natural events or catastrophes, all of which that forgoes operations by the buyer or the use by third parties. Like with the use of the goods (primary or secondary) by the Buyer or third parties for commercial uses of any or for neglect or abuse, alterations or modifications or use with other defective products or goods that are not compatible, or for sporting or competitive use, both professional and amateur.
2.6 — Where the Buyer (consumer) activates the Warranty indicated in the previous points, it remains their responsibility to ensure the delivery of the goods to the Manufacturer/Seller's headquarters anticipating all the relative costs, ensuring that the goods don’t become damaged during the transport and delivery, in general ensuring that method of transport and delivery is adequate for the characteristics of the goods. Upon the completion of checks and any potential actions carried out by the Manufacturer/ Seller any costs incurred by the Buyer (consumer) for the delivery of the goods to the Manufacturer/Seller's headquarters will be reimbursed to the Buyer only when there was the need for the intervention under warranty by the Manufacturer/Seller. In the case of an intervention under warranty by the Manufacturer/ Seller, the latter will incur the appropriate costs for re-delivery of the goods to the Buyer, whilst in the opposite case, it is the Buyer’s responsibility to sustain the costs involved in the delivery of their goods which will remain available at the Manufacturer/Seller's headquarters. When a Buyer is a different person to the Consumer, all costs for the delivery of goods to the Manufacturer/Seller's headquarters and then for redelivery from the aforementioned place will be completely their responsibility, the goods will remain available at the Manufacturer/Seller's headquarters.
2.7 — The Manufacturer/ Seller provides the legally required warranty for the conformity of the goods they market according to and for the effects established by the Consumer Code.
2.8 — Concerning the images of the goods shown on the Manufacturer / Seller’s website, it is possible that they may not be perfectly representative of the characteristics of the goods and may differ in some details. However, the Manufacturer / Seller is responsible for making every effort to ensure that every graphic representation and description is as accurate as possible.
2.9 — The Manufacturer/ Seller will be able to provide the Buyer with after-sales services if requested to do so. The costs of these services will not be included in the purchase price of the goods and will be quantified and agreed upon separately for each request.

3 — Responsibility for use of goods.

3.1 — The Buyer declares to be aware that the primary goods and their accessories and/or parts, as purchased and/or commissioned, may be non-compliant or not completely compliant with the regulations of the country to which they belong for use on the road and/or in a public or private place. Where the goods cannot be brought into compliance at the expense and care of the Buyer with these rules, the same undertakes not to use them for road use and/or in a public or private place where the use is not permitted, exempting the Manufacturer / Seller from all responsibility for any sanctions of any kind and kind such as for damage caused to the Buyer himself or third parties or things of the Buyer themself or of third parties. Where the goods can be brought into compliance with these rules, the Buyer undertakes to complete them with everything necessary for compliance with the rules for road use and/or in a public or private place before carrying it out, otherwise exempting the Manufacturer / Seller from any liability for any sanctions of any kind and kind as for damage caused to the Buyer himself or third parties or the property of the Buyer or third parties.

4 — Right of withdrawal.
4.1 — The right of withdrawal for long-distance contracts or contracts negotiated away from business premises belongs to the Buyer who is a physical person under the terms and conditions of the methods and timings provided by the Consumer Code.
The period for withdrawal starts from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods and must be exercised within the times and in the manner referred to in articles of the Consumer Code.
The exercise of the right of withdrawal for long-distance contracts or contracts negotiated away from business premises involves the assumption by the Buyer of all the costs of returning the goods to the Manufacturer / Seller if the goods by their nature cannot normally be returned by post and in any case also in the case of return by post.
The right of withdrawal concerning goods (primary or secondary) made to measure or customized is excluded, according to and for Article of the Consumer Code. By way of example and not limited to, for tailor-made packaging or personalization, the realization of the goods according to measures and technical specifications of any kind indicated and/or provided by the buyer, the realization with the painting of the color requested by the Buyer, the affixing of distinctive signs on the goods according to the Buyer’s requests, etc.
The Manufacturer / Seller declares that the primary goods produced and/or marketed by them consist of goods made in an artisanal way and customized concerning the measures / technical specifications and the type of finish/color, in compliance with the requirements of the Buyer at the time of order and that they are handcrafted after the receipt of each order.
The right of withdrawal and return concerning clothing and clothing accessories purchased at the Manufacturer / Seller’s headquarters or not purchased at the Manufacturer / Seller’s headquarters is excluded, as they are goods supplied in sealed packaging that do not lend themselves to being returned for hygienic reasons or related to the protection of health and goods that have been opened after delivery, always with the exclusion of the right of withdrawal also for said goods to the extent that they are made to measure and/or personalized.
In no case may the Buyer exercise the right of withdrawal and return where the goods have discrepancies, defects, damage, wear, or imperfections not attributable to the responsibility of the Manufacturer / Seller.
4.2 — The Buyer is obliged, without undue delay and in any case within fourteen days from the date on which he communicated to the Seller his decision to withdraw from the contract in the manner and timing dictated by the Consumer Code, to ship the goods to the Manufacturer / Seller in the following ways:
— placing the goods in the original intact packaging or indifferent but adequate packaging, packing it and putting their name, surname, and full address and that of the Manufacturer / Seller and their headquarters on the packaging;
— by sending or otherwise delivering the goods to the Manufacturer / Seller at their headquarters, using a traceable shipping method for this purpose, and as soon as the shipment has been made, communicating the shipment number and the name of the courier/carrier to the Manufacturer / Seller.
Once the above has been observed by the Buyer and verified by the Manufacturer / Seller that the goods do not present any discrepancies, damage, wear, or imperfections not attributable to the responsibility of the Manufacturer / Seller, the Manufacturer / Seller will reimburse the payments received from the consumer without undue delay.
The costs incurred by the Buyer for the return/redelivery of the goods in the manner chosen by the same will be excluded from the refund.
The standard withdrawal form Consumer Code is shown below:
Standard Withdrawal form:
Fill in and return the following form only if you wish to withdraw from the contract.
Sender — (to be filled in by the actual sender)
Recipient — sole proprietorship of Sharavskiy O. V. with headquarters in Kyiv, Ukraine in 30/39 Shchekavytska St, 0407
With the following I/we… notify the withdrawal from my/our … Sales contract for the following goods/ services… — Ordered on the … / received on the …
Name/s of the consumer (s) — Address of the consumer (s) — Signature (s) of the consumer (s) (only if the following form is sent in paper form) — Date and place.

5 — Prices of the goods, availability, terms of payment.
5.1 — The offers of goods made by the Producer / Seller on their Website and the relative prices are valid only if they are visible and can be purchased on the Website itself and while stocks last or in any case depending on the temporary availability or unavailability of the goods and in any case they are subject to change. The provisions of point B in the 'Premise' remain valid and referred to herein. For Article 51 paragraph 2 of the Consumer Code relating to long-distance selling, the total price of goods or services including taxes is communicated and made visible for each item on the Manufacturer / Seller’s website. For the same provision, the Manufacturer / Seller expressly warns the Purchaser that sending the order involves the obligation to pay the relative fees. The goods marketed by the Manufacturer / Seller on its Website under the conditions indicated therein are available exclusively for physical persons ('Consumers') and in any case, the Manufacturer / Seller reserves the right not to process orders placed by Buyers who are not physical persons ('Consumers'). The Manufacturer / Seller does not, in any case, allow the Buyer to purchase their goods with the primary and immediate purpose of further marketing them where this purpose has not been the subject of a specific negotiation agreement between the manufacturer / Seller and the Buyer and reserves the right to otherwise, all rights and actions to protect their rights and interests and to compensate for any type of direct or indirect damage.
5.2 — The prices indicated by the Manufacturer/ Seller on their website or their premises are with VAT in Ukraine according to law and subsequent amendments and additions.
Any local taxes and customs duties remain the responsibility of the Buyer as are the relative payment practices and any import practices.
5.3 — The goods will be delivered or sent solely after the receipt of payment. The delivery times are indicative and can be subject to variations due to our suppliers, the couriers, or force majeure and not dependent on the will of the Manufacturer/ Seller, who endeavors to ensure a speedy delivery. Delays in the delivery inferior to 90 days do not give the Buyer any right to refuse delivery nor to claim compensation of any kind.
Shipping costs, in general, areas indicated on the Manufacturer/ Seller’s website or for each item or any agreement made directly with the Buyer by the Manufacturer / Seller at the Manufacturer / Seller’s headquarters or in other ways will apply.
5.4 — The payment methods accepted by the Manufacturer/ Seller, other than cash payments made on their business premises, are the following:

Credit or Debit cards from all major circuits / eg. Mastercard/VISA/Apple Pay/G (Google) pay or others (except Paypal payments).
SWIFT/SEPA payments (for legal entities only).

The Manufacturer/ Seller at no point has access to the information of the card you used. All the information (for example, card number, cardholder’s name, security codes, expiry date) will be managed directly by the online payment website which gives the services for the electronic payment chosen. This information will not be used directly by the manufacturer/Seller and the price of the goods and delivery costs will be deducted from the credit/debit card at the time of the order.
Wire transfer, without charging any additional costs or commissions other than those provided by the credit institution used by the Buyer. In the case of using this method, it may take from 2 to 7 working days or more for the Manufacturer / Seller to have confirmation of the actual crediting of the payment to their account and to be able to process the order received.

6 — Shipping and transfer of risks.
6.1 — In the case of the purchase of primary goods completely or partially assembled, at the time of shipment the aforementioned could be dismantled into some or all of their parts and it will be the responsibility of the Buyer to correctly reassemble the goods, excluding any liability of the Manufacturer / Seller in case of omissions or errors in the reassembly site/reassembly that are attributable to the Buyer or third parties.
6.2 — The Manufacturer / Seller will choose the shipping, transport, and delivery methods and the person who will take care of them at its discretion, the delivery times will depend on the person in charge. The Manufacturer / Seller undertakes to deliver the goods to the carrier in the shortest time technically possible from the moment of the actual payment of the order, always subject to the provisions of paragraph 5.2 above. Any geographical restrictions on shipping and delivery will be indicated by the Manufacturer / Seller during the order procedure.
Where a Purchaser is a physical person (Consumer), the risks of damage or loss of the goods will be borne by them at the time of delivery or at the time when they should have collected the goods. Where a Buyer is a legal person (Professional), any risk of damage or loss of the goods will be borne by them at the time of delivery of the same to the carrier who will be directly responsible to the Buyer for his work.
Upon delivery of the goods, the Buyer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and to check that the packaging is intact and not altered even the closing tapes. In the event of tampering and/or breakage, the Purchaser must immediately contest the shipment and/or delivery by putting the wording "subject to control and verification of the goods" on the delivery document that the shipper/carrier will display.
Where the Buyer does not act in this way and there are discrepancies or defects in the goods, no warranty by the Manufacturer / Seller will be actional.
6.3 — Where the Buyer wishes to use a specific insurance policy on the delivery and if it does not appear to be included by the Manufacturer/ Seller in their offer, they must request it in advance at the time of the order by sending a request via email or telephone to the Manufacturer / Seller. The relative cost will be at your expense and will be paid at the time of payment of the purchased goods and in any case before the goods are shipped.

7 — Law applicable to purchases and dispute resolution.
7.1 — Any purchase made by the Buyer from the Manufacturer / Seller, in any way, remains subject to the legislation and law of Ukraine, except for the UN Convention relating to international contracts for the sale of movable property.
7.2 — For any dispute regarding the interpretation and execution of this contract between the manufacturer / Seller and the Buyer other than the physical person, as well as for any injunctive and/or precautionary actions of any kind, it is agreed according to Ukraine law, that the only competent court will be exclusive that of Ukraine, with an express exclusion, according to Ukraine law, of the competence of any other competing Court.

GENERAL CONDITIONS OF SALE DELIVERY ASSISTANCE WARRANTY — Updated on DECEMBER 2022

PRIVACY POLICY

At Hyacinth, accessible from ww.hyacinth.cc, one of our main priorities is the privacy of our visitors.
This Privacy Policy document contains types of information that are collected and recorded by Hyacinth and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Hyacinth. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information
We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files
hyacinth.cc follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, hyacinth.cc uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of hyacinth.cc.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on hyacinth.cc, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that hyacinth.cc has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies
hyacinth.cc's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business deletes any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

hyacinth.cc does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.